You Shouldn't Have to Speak IT to Get Good IT Support
Picture the last time you called your IT company. You explained the problem in normal words: the shared drive is slow, email stopped syncing, a printer won't print. And the answer came back in a different language. Something about DNS, or latency, or a patch.
You nodded along, said thanks, and hung up not entirely sure what was wrong or what fixed it.
That's not how it should work. You shouldn't have to speak IT to get good IT support.
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