Mark Groves,
owner, ceo
The guy who started it all…
Some of First IT’s longest client relationships have lasted for years because Mark Groves never built the company around simply selling technology. He built it around becoming part of a client’s team — learning how their business works, knowing what matters to them, and giving honest advice, including telling them when they don’t need to spend money. For Mark, trust is earned one conversation, one service call, and one problem solved at a time. That commitment to integrity, accountability, and genuine relationships remains at the center of First IT Solutions today.
Technology Changes. The Way You Treat People Shouldn’t.
Mark founded the company that would become First IT Solutions in 1996, long before managed IT services became what they are today. Since then, he has watched technology completely reshape the way businesses operate, from servers and cloud computing to cybersecurity, communications, and AI.
The technology has changed. Mark’s approach hasn’t.
Do good work. Be honest with people. Answer the phone. Take care of the customer.
Nearly three decades later, those principles still guide First IT Solutions. Mark believes technology should solve problems, make businesses stronger, and give clients one less thing to worry about — backed by a team they know and trust.
“The best partnerships are built through consistency, communication, and doing what you say you are going to do.”
Building Relationships, Not a Client List
For Mark, building First IT Solutions has always been about more than technology. It has been about building a company people can count on — both the clients who trust First IT with their businesses and the employees who represent the company every day.
He believes the best partnerships are built through consistency, communication, and doing what you say you are going to do. That philosophy has helped First IT grow while still keeping the personal relationships that have been part of the company from the beginning.
As technology continues to change, Mark remains focused on making sure First IT grows with it without losing what has made the company successful for nearly three decades: good people, honest guidance, dependable service, and a genuine commitment to taking care of clients.
A Few Things About mark
Founded the company: 1996
Years in IT: Nearly three decades and counting
Business philosophy: Be honest. Do what you say you are going to do. Take care of people.
Still believes in: Picking up the phone and talking to a real person.
What he built: A company where relationships matter just as much as technology.
His goal for every client: Make technology one less thing they have to worry about.